Dealing with Difficult People by Harvard Business School Press
Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers. Learn to: Increase job satisfaction. Improve employee morale. Boost productivity. Deliver constructive feedback.
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Dwyane Wade, the eight-time All-Star and two-time NBA champion for the Miami Heat and winner of a gold medal at the 2008 Beijing Olympics, has miraculously defied the odds throughout his incredible career. But off the court Dwyane has sought his most cherished goal: being a good dad to his sons, Zaire and Zion. Dwyane begins his story in March 2011 with the news that after a long, bitter custody battle, he has been awarded sole custody of his sons. A Father First chronicles the lessons Dwyane has learned as a single dad as well as past events that shaped his dreams, prayers, and promises.Though divorced, Dwyane’s parents showed him that the unconditional love between parents and children is a powerful guiding force. A revealing, personal story of one of America’s top athletes, A Father First is also a call to action from a man who had to fight to be in his children’s lives that will show mothers and fathers how to step up and be parents themselves.”
My Political Journey is P.J. Patterson’s account of his time as an active and successful participant in the political and social development of Jamaica and the Caribbean, from the mid-1950s well into the early 2000s. He was widely regarded as a master political strategist and universally acknowledged as an astute negotiator. Jamaica is an enigma: its global impact belies its population and geographical size. This story of one of its most exceptional citizens is an enlightening revelation of the island’s political and cultural narrative. Patterson was born in 1935, the dawn of a new era in the development of Jamaica and the Caribbean. A previously disenfranchised population would gain a voice through universal adult suffrage and have a say in the direction of the nation’s affairs. Within a few decades, an independent nation would emerge to make a significant impact on the global landscape. Patterson is both a product of this new Jamaica and one of its architects, and his is a compelling and intimate account of a dramatic era for the young nation. P.J. Patterson led his country with distinction, implementing policies and programmes to foster social renewal and the development of a modern Jamaica that was prepared to face the challenges of the new millennium. Throughout his career in the People’s National Party, he gained international respect through the pivotal roles he played in the advancement of the causes of the developing countries of the world. My Political Journey recounts his performance at the national, regional and global levels and is a fascinating record of a nation’s postcolonial growth.
In The Four Agreements, Don Miguel Ruiz reveals the source of self limiting beliefs that rob us of joy and create needless suffering. Based on ancient Toltec wisdom, the Four Agreements offer powerful code of conduct that can rapidly transform our lives into a new experience of freedom, true happiness, and love. “Over one year on The New York Times Bestseller List!”
In January 2007, the young and optimistic soldiers of the 2-16, the American infantry battalion known as the Rangers, were sent to Iraq as part of the surge. Their job would be to patrol one of the most dangerous areas of Baghdad. For fifteen months, Pulitzer Prize-winning reporter David Finkel was with them, following them almost every grueling step of the way. The resulting account of that time, The Good Soldiers, is a searing, shattering portrait of the face of modern war. In telling the story of these soldiers, both the heroes and the ruined, David Finkel has also written a classic work of war reporting.